Refund & cancellation policy

Every new boutique gets a 14-day free trial with every feature switched on. No card is needed and nothing is charged. Please use the trial to check that SmartBoutique fits your boutique before you pay. We are happy to show you the app on a call or on WhatsApp during the trial.

Once a payment is made, it is not refunded, in full or in part. This covers monthly and yearly plans, renewals, upgrades and prepaid WhatsApp credits. This is also true if you stop using the app before your paid period ends.

The only exceptions are failed and duplicate payments, explained below.

There is no contract and no automatic debit. To cancel, simply do not renew. Your plan keeps working until the end of the period you paid for, then it stops. There is no cancellation fee and nothing to fill in.

After your plan ends, your account becomes read-only: you can still sign in and see your records. Renew any time to carry on where you left off. If you want your data deleted instead, see our privacy policy.

You can move to a higher or lower plan at any time. The change applies straight away, and the days left on your current plan carry over to the new plan, so you do not lose what you paid for. Days that carry over are not paid back as money.

We refund money that should not have been taken:

• Failed payment: money was taken from your account, but the payment failed and your plan or credits were not added.
• Duplicate payment: you were charged twice for the same plan or the same credits.

Such amounts are refunded to the same source you paid from (the same card, UPI or bank account). Often the bank or payment gateway reverses a failed payment by itself within a few working days. If it does not, send us the details below. Once we confirm the problem, we start the refund within 7 working days. Your bank may take a few more days to show it.

WhatsApp us on +91 94782 10404 or email support@quantumbytes.co.in with:

1. Your boutique name and the phone number you sign in with.
2. The date and amount of the payment.
3. The payment reference (UTR or transaction ID) or a screenshot of the payment.

Support hours are Mon–Sat, 10am–7pm.

If you bought something from a boutique's online store, that boutique is the seller and its own return and refund rules apply. Online payments go straight to the boutique, so please contact the boutique directly. SmartBoutique only provides the software and does not receive the money for your order.

We may update this policy from time to time. The version shown here, with the date at the top, applies to payments made from that date.