Help & FAQs
How can we help you today?
Most boutiques and clothing shops are running on day one. Pick a topic below. If something is still unclear, message us on WhatsApp.
Getting startedYour first customer and your first order.2 answers Orders, tailors & paymentsAssign work and collect money.2 answers WhatsApp & billsShare bills and send updates automatically.2 answers POS & barcodesCounter billing for readymade garments, footwear and accessories.1 answer Online storeSell your collection online.1 answer Plans & your dataRenewals, plan changes and backups.2 answers About the productTrial, data safety, GST, mobile app and more.13 answers
Getting started
Customers → Add Customer. Enter name and 10-digit phone. Photo and measurements are optional and can be added later. The customer's khata is created automatically.
Orders → New Order. Pick a customer (or quick-add a new one), choose Product Sale / Work Only / Product + Work / Custom, add the work, set the due date, take an advance and save. Order numbers are made automatically, like ORD/2627/0001.
Orders, tailors & payments
On the order item, tap the tailor chip and pick a tailor (or use the Work Board). The tailor sees the suit in their app, marks Cut / Sew / Press and taps Done. You can send it back for rework if needed.
From the customer page tap Collect Payment, or inside an order tap Record Payment. The khata balance updates instantly.
WhatsApp & bills
From the order, open the invoice to print it or download the PDF and share it on WhatsApp. With Automatic WhatsApp turned on, the customer gets order and payment updates by themselves, with a secure link to their bill that they can open any time.
Settings → Automatic WhatsApp: choose which messages go out and in which language (English, Hindi or Punjabi). Use Settings → WhatsApp credits to top up credits for our official number, or Settings → WhatsApp number to link your own number.
POS & barcodes
Both are off until you need them. Turn on POS in Settings → POS & receipts and barcodes in Settings → Barcode labels. Then bill from the POS screen with a scanner and print receipts on a 58 mm or 80 mm thermal printer.
Online store
Open Online store from the menu, add your logo, delivery and payment options, choose which products to show online, and switch the store on. It's included in the free trial and in the plans marked on our pricing page.
Plans & your data
Settings → Subscription. Pick a plan and pay — your plan and limits update as soon as the payment is confirmed.
Yes — automatic daily backups of your database and uploaded photos, kept for 30 days.
About the product
No. It is made for boutiques and designers, tailors, readymade garment shops (suits, sarees, kurtis, kids wear) and footwear and accessory shops. When you sign up, pick Stitching boutique, Readymade shop or Both. A readymade shop starts with the stitching screens hidden and can switch them on any time in Settings.
You get 14 days with everything switched on (our Enterprise plan, including the online store). No credit card needed. When the trial ends, pick a plan from Settings → Subscription — all your data stays as it is.
Every shop has its own separate account — your customers, orders and money records are never visible to anyone else. Everything travels over HTTPS, and the database is backed up every day.
No. Customers get WhatsApp updates and bill / quotation links. If you turn on the online store, they can shop from your store website and track their order — no account needed.
Yes, the app needs internet because your data is safely in the cloud. It works fine on a normal 4G phone connection. No special computer needed.
Yes — regular GST (CGST + SGST, or IGST for other states) and composition bills, with HSN codes and automatic invoice numbers. The GST report with GSTR-1 CSV export is part of Advanced reports (Pro and Enterprise).
No. POS billing and barcode labels can be switched on or off in Settings (readymade shops start with them on). When you use them, a normal USB barcode scanner and a 58 mm or 80 mm thermal printer work; labels can also be printed on A4 sheets.
One-tap WhatsApp from your own phone is always free. You can also let SmartBoutique send updates automatically (order ready, payment received, reminders) from our official number using prepaid credits, or link your own WhatsApp number.
Yes. Owners, tailors and helpers can use the SmartBoutique mobile app, or simply open the website on any phone or computer.
Each shop is set up as its own account with its own login and data. Talk to us about pricing for several branches.
Yes. We can import customers, measurements and products from Excel or your existing system during setup. Email support@quantumbytes.co.in or WhatsApp us.
No contract. Pay monthly or yearly, and renew only if you're happy. If you leave, ask us for an export of your data.
The app screens are in simple English. WhatsApp messages to your customers can go in Hindi, Punjabi or English.
Still stuck? Talk to us.
Send a screenshot on WhatsApp and we will walk you through it. Mon–Sat, 10am–7pm.